Customer Success
People, processes and the easiest-to-use software on the planet
Have you wondered why SureQuest ThreeSquares® customers are so much happier with their Food Service Management software… many of them for over a decade? What is the “secret sauce” in SureQuest nutrition and food service solutions?
What some of our customers are saying…
Customer Care
Consider the difference that people make in the success of your Food Service Management System (FSMS). A proper FSMS will touch your clinical, resident, purchasing and dining operations. Do you want a team of foodservice information professionals that genuinely care about your success… or do you want a fragmented group of technicians to “support” your software?
SureQuest believes you deserve a coordinated team of professionals dedicated to your continued success in nutrition and dining excellence.
- Dedicated Implementation Managers – To make sure you are successful when you first implement your SureQuest solution.
- Assigned Trainers – completes your on-site training and follow-up internet training.
- Professional Services – Maintains the nutritional database (base foods, meal items, stock items, recipes, and cycle menus) removing one of your biggest challenges to rapid deployment and ongoing success. Professional Services will keep you current with industry regulations and best practices.
- Virtual Customer Care – They don’t just answer your phone call… They utilize online web technology to show you how to do it!
The Customer Success Process
When the process is good… the results are good! With SureQuest you begin planning your success BEFORE you become a customer.
- Dining Operations Excellence Blog and Email – Learn how smart companies optimize and automate their Food Service operations. Subscribe now and get the latest tips and best practices via your email inbox.
- Demo with Dianne – SureQuest
solutions are an open book. Attend Dianne’s web-based demonstrations as often as you wish… without any commitments. Join Dianne and find out what all the excitement is about. - Food Services Appraisal – And when you are ready to diagnose the health of your food service and dining operations… Schedule a no-charge Food Services Appraisal. Your account executive will show you where the money is!
- Business Case Presentation – The result is a well thought out solution that will improve the quality and profitability of your dining and food service operations.
- Customer Care Discovery – When you become a SureQuest customer your first meeting is a quality control meeting with your assigned Implementation Manager to confirm your goals, your constraints, and your expectations. This step jump-starts your deployment and guarantees your success!
- Customer Account Executive – Your Customer Account Executive is your partner in a continual process of improvement. Regular account reviews and free executive seminars will keep your organization ahead of the competition.
Easiest-to-use Food Service Management software on the planet
Imagine making one small change or addition of an ingredient and watching it ripple through your entire nutrition, dining and patient care operation. Imagine getting updated resident data from your clinical or billing systems prior to each meal service. Imagine sending orders and receiving price updates from your grocery vendors as often as you want. Consider your cost savings when your multiple facility food operations are tied into your spend control system.
Forget the friendly easy to use screens – the pre-loaded menus, recipes and diets – the integration with your clinical, procurement and patient information. All that matters is that SureQuest ThreeSquares® will make your life easier. It just works! Learn more about SureQuest Dining Solutions
Be happy
So relax. You have a partner with SureQuest that gives you the people, the process and the easiest-to-use software on the planet. We guarantee you will be happy and successful with SureQuest Nutrition and Food Service Management solutions and services. Contact Us today!
